Return and Refund Policy
By using the Vindof Exchange Portal and/or placing a purchase request on the portal, you agree to be bound by the terms outlined in this policy. If you do not agree with these terms, please refrain from transacting on vindof.com.
Please note: Vindof reserves the right to revise or update this policy from time to time. We recommend reviewing the policy each time before making a purchase to stay informed of any changes.
To place a return/exchange request, you can mail us on contact@vindof.com OR using the link below
https://vindof.com/apps/return_prime
NOTE : A processing fee of ₹150 rupees would be charged on all RETURN orders it would be deducted from the refund amount.
IF AN ORDER IS CANCELLED BY THE CUSTOMER AFTER IT HAS BEEN DISPATCHED, OR IF THE CUSTOMER IS UNAVAILABLE OR UNRESPONSIVE AT THE TIME OF DELIVERY, IT WILL BE TREATED AS AN RTO (RETURN TO ORIGIN). IN SUCH CASES, A CONVENIENCE FEE OF ₹150 WILL BE DEDUCTED FROM THE REFUND AMOUNT.
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REFUND POLICY
Payment will be processed in the form of store credits , and the credits can be used for shopping other products.
RETURN & EXCHANGE POLICY
We offer returns and exchanges within 7 days from the date of delivery. Once your request has been approved by our team, a confirmation email will be sent to your registered ID, and your order will be scheduled for pickup by our logistics partner within 24-48 hours.
• Two pickup attempts will be made. If unsuccessful, you will need to courier the product to our warehouse.
• Reverse pickup is subject to service availability in your area.
Upon receiving the product, it will go through a quality check. If the product passes the inspection, the exchange or return process will be initiated.
• Exchange deliveries are typically fulfilled within 7–10 working days.
• If the requested size is unavailable, we will offer an exchange with a different product of your choice.
Please ensure the product is returned in the original condition. Worn, washed, or damaged products will not be accepted.
For any unresolved concerns, reach out to us at contact@vindof.com with your Name and Order ID.
Our support hours are Monday to Saturday, 11:00 AM – 7:00 PM. All queries will be resolved within 24 hours.
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CANCELLATION POLICY
• Cancellations are allowed only on COD orders, and only if the order has not been dispatched.
• Prepaid orders are final – no cancellations or refunds will be processed.
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GARMENT ISSUE POLICY
For issues such as color bleeding, print cracks, or finishing flaws, you may report them within 30 days of purchase. Once validated, we will arrange a pickup and resolve the concern.
Requests made after 30 days will not be eligible for exchange or refund.
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ELIGIBILITY FOR EXCHANGE/RETURN
You may request a return or exchange under the following circumstances:
• (A) Incorrect size/fit
• (B) Product and packaging damaged on arrival
• (C) Product has a manufacturing defect
• (D) Missing parts or accessories
Mandatory conditions for return/exchange:
• Product must be unused, unwashed, and untampered.
• Tags, packaging, and accessories must be intact.
• Product must be returned as a complete set, if sold as one.
• No stains, perfume, odour, damage, or signs of wear should be present.
• Return request must be made for the same order under which the product was purchased.
• Product should be in saleable condition and must pass quality check.
• Any altered product will only be eligible if it’s a proven vendor/manufacturing defect.
Returns are processed via our reverse logistics partners. Once your return request is acknowledged, our partner will contact you to schedule a pickup.
Vindof reserves the right to reject any return/exchange if the above conditions are not met.